Terms & Conditions

Welcome to Koopido. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

Koopido is an online pet care store based in the Netherlands. These terms apply to all visitors, users, and customers of our website.

2. Orders & Prices

All prices are displayed in euros (EUR) and include applicable VAT. We reserve the right to change prices at any time. Orders are confirmed by email once payment has been successfully received.

3. Delivery

We ship to the Netherlands, Belgium, and Germany. Delivery times and shipping costs are shown at checkout. We aim to dispatch orders within 1-2 business days.

4. Returns & Refunds

You have the right to return items within 14 days of receipt for a full refund, in accordance with EU consumer law. Items must be unused and in their original packaging. Please see our Returns Policy for full details.

5. Liability

Koopido is not liable for any indirect or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order placed.