Shipping Policy

Order Processing

Orders are processed on business days. Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

Estimated Delivery Times

Netherlands: 1–2 business days
Belgium: 2–3 business days
Germany: 2–4 business days

These are estimated delivery times, not guaranteed delivery dates. Delivery may take longer during busy periods, public holidays or unforeseen transport delays.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and the products ordered.

Any applicable shipping charges will be displayed before you complete your purchase.

Free shipping may be offered on selected orders or above a specified order value. Any applicable conditions will be clearly displayed in our store.

Order Tracking

Once your order has been dispatched, you will receive tracking information where available. You can use this information to follow your delivery.

Delivery Issues

If your order is delayed, damaged or has not arrived, please contact our customer service team. We will help you investigate the issue with the delivery company.

Returns and Refunds

For information about returns, cancellations and refunds, please refer to our Returns and Refund Policy or contact: info@koopido.nl